A letter to our Frontida families from our president, Crystal Miller

On March 11 President Trump brought the concerns of the COVID-19, (Coronavirus) to the forefront of all of our minds.  We have been mindful of the risks that are present at this time and have been implementing proactive procedures with the #1 goal of keeping our residents safe. 

At this time we are instituting a “Limited Access” policy, limiting the visitors to our facilities to only individuals who are essential for the medical necessity of our residents.  We know that this may pose a hardship for some residents and families, and we want to work through those challenges with you.  We also realize that it may give you a great sense of peace to know that we are taking this significant step to preserve the safety of our residents.  Your loved one will have much less risk posed to them when we limit the visitors of ALL of our residents. 

One of the things that we plan to do to make this easier for you and your family is to offer technology as an option.  We can facilitate a “facetime” or Skype visit with your loved one so that you can communicate face to face if you prefer.  We are not sure of all the logistics on this, but you can work directly with the Manager to work on the details. 

We believe that our facilities are positioned to have a very successful outcome even during this difficult time.  We are closely monitoring our supplies and our team members, who we see as our greatest asset.  Our team is committed to delivering excellent care, and we appreciate the support that we receive from you and others in our community in making this happen! 

We will be implementing a staffing policy that will limit travel between our facilities and will closely monitor our team members for illness.  We are reaching out to partners in our industry to assist with supplementing our efforts in a thoughtful and controlled way. 

We are not sure how long this Limited Access will last, but research indicates that the risk may be decreased within a few weeks.  This situation is fluid and certainly subject to change, and we will do our best to communicate with you as soon as any changes happen.  The Manager of the facility where your loved one is living is the best person to be your touchpoint.  She wants to hear from you and address your needs. 

I welcome your feedback as well as your thoughts and prayers for our team and residents.  We see you as an essential part of our TEAM, and we are grateful for you.  You can reach to me at crystal@frontidacare.com or 262.308.3839. 

Please share this email with any other family members that may want to visit.

Sincerely,

Crystal J. Miller, President

Our Philosophy

Frontida works everyday to Build Trust. We will Tell the Truth and be willing to hear truth. We will Work Hard and know what is truly important to our residents success in our building. We will Follow the Rules according to the state regulations and do what is required to serve all of our residents. We Love Others by caring for our caregivers and they love caring for our residents. Finally, we will Have Fun by offering appropriate activities that promote laughter and enjoyment.

At Frontida we are passionate about helping people be successful. Because we are a great place to work, we are a great place to live!